Delivery & Shipping Policy


Our shipping period is usually 7- 14 business days after we have dispatched your package from our facility. Usually orders are being received earlier than our time frame however, some orders might be delayed when there are security check/customs stops and for this matter, we do not have full control as to when they will release the packages for delivery. But rest assured that our team will work hard to have it fulfilled, dispatched and sent to your destination the fastest way possible.

If you have any further questions on the delivery time of your order, please do not hesitate to contact us at support@storeigo.com

You should receive an email confirming your order shortly after you've placed it. If you do not receive any emails from us, please check your spam folder and see if you can locate it. This is especially important because, if you haven't received the order confirmation email, you also won't receive the email with your shipment notification and tracking information.

Shipping Fee

 Country Shipping Fee
United State 0$ - $4.95
Other Country 0$ - $7.95

 **Note: Shipping fee may vary depends on weight, size, and promotion of the products.

Delivery of Multiple Orders Policy
Different items take different time to be shipped and delivered, due to a variety of factors such as weight, dimension, customs complication, etc.
Therefore to speed things up for our customers, we sometimes ship items in one order out separately. It is perfectly normal to receive certain items of an order partially first, and others later. You will receive the items separately with different tracking numbers.

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier (ePacket, USPS or DHL) has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.

Please allow 24-48 hours from the time you place your order for it's status to update.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT

We know how important your order is! STOREIGO provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but STOREIGO does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.